Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

**Contact Information:** Name, email address, phone number, and company name when you submit our contact form or register for our services.

**Usage Data:** Information about how you interact with our website, including pages visited, time spent, and referring URLs, collected through cookies and analytics tools.

**Application Data:** For DwellHQ users, we may collect property preferences, rental budget, location preferences, identification documents for KYC verification, and communication history within the platform.

**Communication Records:** Records of your correspondence with us, including emails and contact form submissions.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested
• Process and manage your account or application within our AI platforms
• Improve our website, services, and AI applications
• Send you relevant updates about our services (with your consent)
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our platforms

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

**Service Providers:** Trusted third-party providers who assist us in operating our website and services (e.g., hosting, email, analytics), subject to strict confidentiality agreements.

**Legal Requirements:** Where required by law, court order, or regulatory authority in Barbados or any applicable jurisdiction.

**Business Transfers:** In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. AI Application Data (DwellHQ)

DwellHQ processes personal data to facilitate intelligent tenant-property matching. This includes:

• Tenant profile data (preferences, budget, lifestyle requirements)
• Property manager data (property details, availability, requirements)
• KYC documentation submitted for identity verification
• Matching interaction data used to improve our AI algorithms

All data processed within DwellHQ is handled in accordance with this Privacy Policy and applicable data protection laws. KYC documents are stored securely and accessed only by authorised personnel for verification purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure data storage, and access controls.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our website.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at [email protected].

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Application data within DwellHQ is retained for the duration of your account and for a period thereafter as required by applicable regulations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Samuel Hunte & Co. Ltd.
Lot 31 Hartland Road, Haynesville, St. James, Barbados
Email: [email protected]
Phone: +1 (246) 238-0278